Overview

At Sakhi|Healthcare, we value your trust. Our refund policy ensures transparency and fairness. Refunds are provided in cases where products are defective, damaged, expired, or not as described.

Eligibility for Refunds

• Refund requests must be made within 7 days of delivery.
• Products must be unused, unopened, and in original condition.
• Medicines and healthcare products are only refundable if damaged, expired, or incorrect.
• Proof of purchase (order ID/invoice) is mandatory.

Non-Refundable Items

The following items are not eligible for a refund:

• Opened or used medicines
• Personal hygiene and wellness products
• Medical devices that show signs of usage
• Gift cards and promotional items

Refund Process

To request a refund:

• Login to your account and select Order History.
• Click on the item you wish to refund and submit a request.
• Our team will verify your request within 48 hours.
• If approved, refunds will be processed within 5-7 business days to your original payment method.

Late or Missing Refunds

If you haven’t received your refund after 7 business days:

• Check your bank or payment provider.
• Contact your credit/debit card company as it may take time before your refund is posted.
• If the issue persists, please reach us at support@sakhihealthcare.com.

Disclaimer

Sakhi|Healthcare reserves the right to decline refund requests that do not comply with this policy. Refund timelines may vary during public holidays or banking delays.